Privacy Policy
This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others.
This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.
The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact details below.
Who are we?
Fred Stevens Funeral Directors,
Newmarket Road, Nailsworth, Glos. GL6 0DQ
Tel: (01453) 832188
Email: email@fredstevens.co.uk
What information is collected from you?
We may collect and store your name, address, telephone number and email address.
How information about you will be used
We may use the information you supply to us in a number of ways:
- To respond to general enquiries
- For the purposes of carrying out funeral arrangements
- For passing to third party service providers/suppliers when necessary, either to meet legal requirements or to assist with the ordering of specific ancillary items/services required for the funeral arrangements you have requested
- To arrange funeral pre-payment plans
We do not use your information for marketing purposes.
Who do we share your information with?
Third party suppliers; e.g. cremation / burial authorities, ministers / celebrants, doctors, florists, monumental masons, newspapers for death notices, catering venues, our pre-payment plan provider.
We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.
How Long do we keep your information?
We keep records of funeral arrangements indefinitely in case the family wish to have duplicate arrangements in future or if a query arises, e.g. the depth of a grave; the location of a grave or ashes plot, etc.
Your Personal Rights
- You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address: Fred Stevens Funeral Directors, Newmarket Road, Nailsworth, Glos. GL6 0DQ or by sending an email to: email@fredstevens.co.uk
- You have the right to ask us to stop using your personal data, restrict how we use it, or delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
- You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
- You have the right to ask for your personal data to be transferred to another service provider in a useful format.
The use of cookies on our website
In addition to the above we use standard cookies on our website, which also collect personal information.
Use of 'cookies'
Cookies are small files which are sent to your web browser and stored on your computer's hard drive to 'remember' who you are. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. However, please be aware that if you do, some functionality may be lost when you use this website.
Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. This is for statistical purposes and includes information such as IP addresses, types of browsers used to access our site, referring sites, most popular pages, path analysis, geographical and demographic information. The information collected is not linked to any personally identifiable information.
How do you turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for further details.
Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari
Complaints
If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to:
Mr. J.J. Baker – Director,
Fred Stevens Funeral Directors,
Newmarket Road, Nailsworth, Glos. GL6 0DQ
Tel: (01453) 832188
Email: james.baker@fredstevens.co.uk